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Welcome to XboxIssues
Welcome. I decided to make this blog after being a Xbox Ambassador for a number of years.
If you don't know an Ambassador is a Volunteer that Microsoft uses to help ease the load on the actual hard working support people.
I noticed that alot of the questions I would get could easily be solved by using Microsofts Xbox.com site.
Since some of the help articles may be hard to find, understand or the issue may be called something different in the gaming community making it more difficult to solve, I've decided to make this blog to make it easier for fellow gamers to get xbox assistance, news and all things Xbox.
Showing posts with label How To. Show all posts
Showing posts with label How To. Show all posts
Monday, December 2, 2024
HOW TO: How to Delete Game Saves From Xbox Series X|S & Xbox One (Updated)
Have you ever tried to load a game save, only to be met with an error stating the game save is corrupted?
Have you ever wanted to start a game from scratch but the game in question does not have the option remove the old game save data?
Simply uninstalling the game will not remove game saves. If you have uninstalled the game it must be reinstalled to remove any game saves.
WARNING: ONCE YOU DELETE A GAME SAVE FROM EVERYWHERE, IT IS FINAL. THERE ARE NO RECOVERY OPTIONS.
Also, this can not be use to reset stats or multiplayer games like COD or Battlefield that type of data can not me removed, if you do this for a game of this type, you'll just lose your single player campaign. This will not remove achievements either.
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Wednesday, October 2, 2024
HOW -TO: Are Xbox services down? How to check server status
Bugs and errors in video games and live service platforms can catch you by surprise, especially if there’s seemingly no way to fix the issue. Occasionally, Xbox will encounter server-wide errors that affect thousands, potentially millions of players, with a fix taking some time to appear.
In the meantime, you can check Xbox’s server status to see if it’s a server-side problem or a client-side issue you can fix within minutes.
How to check Xbox server status
The two main ways to check Xbox’s server status are to view the official Xbox Status support page, social media such as the Xbox Support X account, or third-party sites like Downdetector if you suspect the support page isn’t up-to-date. More often than not, at least one of these resources will reveal issues with Xbox’s services, with specific categories such as account and login problems, cloud gaming bugs, or store and subscription errors, if any exist.
In most cases, you’ll have to wait until Microsoft resolves these issues. Occasionally, the solution is as easy as restarting your Xbox, turning your router on and off, or double-checking your Xbox account to see if it’s an account-related problem. However, the most common situation is that it’s a server-side error on Xbox’s end that Microsoft has to step in and fix before you can play your games again.
Xbox’s Status page, in particular, has detailed coverage of various services, with the list below highlighting each:
- Accounts and Profile
- Friends and Social Activity
- Cloud Gaming and Remote Play
- Games and Gaming
- Online Safety and Family
- Store and Subscriptions
- Sharing and Broadcasting
- Devices and Networking
- Multiplayer Gaming
- Support and Services
- Apps and Mobile
Each section has its own current issues section, if any, and Xbox’s status on the situation. If there is an issue they’re aware of, you’ll find a timeline mentioning the outage report, Xbox identifying the problem, and when they resolve it. It’ll also mention areas you may be unable to access, such as account sign-in, multiplayer gaming, or purchases.
If Xbox’s server status pages show that everything is operational, there’s a chance your error or issue is a game-specific bug or an issue with your console. In this case, you may have to run some troubleshooting with your Xbox, such as seeing if it’s a hardware issue or diving into a particular game’s server status to see if the error only impacts one or two games.
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Monday, November 22, 2021
HOW TO: Turn off Cross Play on Xbox Series X|S & Xbox One
If you don't know a lot of modern video games have cross play. Cross play is an option that allows you to play games with other systems, like Xbox playing with Play Station or PC users. Even though this is a great feature, you may want to turn it off. Sometimes one system may have an advantage over another, some people think PC players have an advantage in FPS games when playing with console players. Some games give you the option to turn off cross play in their settings, however some games like Battlefield 2042 and MLB the Show 2021 do not, and you have to turn cross play off in the system settings.
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Tuesday, December 15, 2020
HOW TO: Use Two Step Verification With Your Xbox Live Account (Don't Get Hacked)
Two-step verification helps protect you by making it more difficult for someone else to sign in to your Microsoft account. It uses two different forms of identity: your password, and a contact method. Even if someone else finds your password, they'll be stopped if they don't have access to your other devices or accounts. (This is also why it's important to use different passwords for all your accounts.)
You set up two-step verification with an email address, phone number, or authenticator app. When you sign in on a new device or from a new location, we'll send you a security code to enter on the sign-in page.
Monday, December 14, 2020
HOW TO: HOW TO: Change the email address you use to sign into Xbox (Updated)
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Thursday, December 6, 2018
HOW TO: Change Xbox Privacy & Online Safety Settings On Xbox com & Xbox One
At Xbox, they are committed to making gaming a positive and inclusive form of entertainment, and with that goal in mind, family settings on Xbox ensures that gaming can be a rewarding experience for every member of the family. Over the years, Microsoft has continued to innovate family settings on Xbox to be as unique as families are today and support their needs.
So how can parents take advantage of everything #family #settings on Xbox has to offer? Let’s take a closer look:
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So how can parents take advantage of everything #family #settings on Xbox has to offer? Let’s take a closer look:
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Wednesday, November 7, 2018
HOW TO: Find and Install Purchased or Uninstalled DLC on Xbox One
So you just purchased DLC in the Microsoft Store or on Xbox.com. You decided to start the game and check out the much anticipated DLC maps or add-ons, but wait: it appears the the DLC you just spent hard earned money on is not working, what should you do?
After you redeem a code online, or buy content, if you have "Keep My Games and Apps updated" on in the system settings it should be installed automatically on the Xbox One you have set as your home console, sometimes it does not install, If Not,
Use the instructions here to manually install them later or on a non-home console, or after you have deleted or uninstalled them.
Note: To access your downloads, make sure you're signed in with the Xbox account you used to purchase and download the content.
HERE IS: How To Find and Install Purchased or Uninstalled DLC on Xbox One
After you redeem a code online, or buy content, if you have "Keep My Games and Apps updated" on in the system settings it should be installed automatically on the Xbox One you have set as your home console, sometimes it does not install, If Not,
Use the instructions here to manually install them later or on a non-home console, or after you have deleted or uninstalled them.
Note: To access your downloads, make sure you're signed in with the Xbox account you used to purchase and download the content.
HERE IS: How To Find and Install Purchased or Uninstalled DLC on Xbox One
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Monday, October 29, 2018
HOW TO: Backup or Download Xbox One Captures & Screenshots
Xbox One captures and clips older than 90 days w/o views will be deleted, as will new clips unviewed after 30 days. You may wish to save your clips to the cloud (OneDrive) or download them to your PC,
Here is: How to: Backup or Download Xbox One Captures & Screenshots
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Here is: How to: Backup or Download Xbox One Captures & Screenshots
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Tuesday, August 21, 2018
HOWTO: Install Xbox Game Pass Games with an Android App
With the new Xbox Game Pass Android App, you can view and install any Game from the Game pass collection. While on the go you can start to download and install Game Pass Games on your Home Console, and be notified on your Android Device when the install is done.
Here is how to manage your Xbox Game Pass Collection on an Android Device!
You can download the Game Pass Android App from the Google Play Store Here: https://play.google.com/store/apps/details?id=com.gamepass
Here is how to manage your Xbox Game Pass Collection on an Android Device!
You can download the Game Pass Android App from the Google Play Store Here: https://play.google.com/store/apps/details?id=com.gamepass
Wednesday, June 13, 2018
HOW TO: Access Fortnite Cross Platform Play
Epic Games has officially announced that they are bringing cross platform play, cross progression, and cross purchases to Fortnite between Xbox One, PC, MAC, iOS, Nintendo Switch, and eventually Android. Sorry PS4 fans, Sony stated, once again they are not interested in cross platform play, so this does not include you.
This means you can play with and against gamers on other devices. Your purchases and progression will also carry over to an devices you play Fortnite on.
Here is: HOW TO: Access Fortnite Cross Play Features:
This means you can play with and against gamers on other devices. Your purchases and progression will also carry over to an devices you play Fortnite on.
Here is: HOW TO: Access Fortnite Cross Play Features:
Sunday, November 12, 2017
HOW TO: Set up a guest key and limits on your Xbox One
When no one is signed in on your Xbox One, you can use a guest key to allow access to content, and set parameters around what can be viewed on your Xbox One.
To manage these limits, you'll need to create a guest key. The guest key is a 6-digit code that you set up on the con sole, and only those who have the guest key can make changes.
There may be people you want to allow to bypass these limits. For example, friends or family members who will be staying in your house during holidays. If they don’t have their own Xbox account, leave them the guest key.
It's easy to create a guest key on Xbox One. Here's how:
To manage these limits, you'll need to create a guest key. The guest key is a 6-digit code that you set up on the con sole, and only those who have the guest key can make changes.
There may be people you want to allow to bypass these limits. For example, friends or family members who will be staying in your house during holidays. If they don’t have their own Xbox account, leave them the guest key.
It's easy to create a guest key on Xbox One. Here's how:
- Press the Xbox button to open the guide.
- Select Settings.
- Select All Settings.
- Select System > Signed-out content restrictions.
- Select Create a guest key.
- Use your controller to create a 6-digit passkey. Be sure to use something you'll remember but that can't be guessed by others.
Grant access to content & apps
After you create your guest key, you can set parameters around what content can be viewed on your Xbox One when no one is signed in. Here's how:
- Select Access to content & apps.
- Scroll down to select the age-appropriate content level you want to allow your guests to use. Age-appropriate ratings are determined by your location. A description of what is available at each age level is shown on the right of the screen. Press B on your controller when finished.
- For any setting other than “Unrestricted,” you have the option to choose whether to hide age-inappropriate listings in searches for apps and content or in Microsoft Store. Press B on your controller when finished.
- Explicit TV is blocked by default. If you want to change this setting, select Unblock explicit TV, and then press B on your controller when finished.
- By default, your console allows new accounts to be downloaded or created when no one is signed in to the console. To block this feature, make sure that the Let people download & make new accounts option is not selected.
Wednesday, October 4, 2017
How To: Gameshare on Xbox One (updated 10/4/2017)
For Example: Gamer A will log in to Gamer B's Xbox One and make that Xbox his home console. Then Gamer B will login to Gamer A's Xbox One and make that his home console.
This will only work for digital downloads not disk based games or physical copies.
Reminder: It is against TOS, Code of Conduct and really not a good idea to give you login information to a 3rd party, so you should do this in person.
Note You can designate only one console as your home Xbox.Scroll left from Home to open the guide.
- Press the Xbox button to open the guide.
- Go right and Highlight the Settings Gear
- Scroll down and select Settings
- Scroll down and select Personalization and on the right select My Home Xbox
- Review the information, and then do one of the following:
- Select Make this my home Xbox to designate the console as your home Xbox.
- Select This is not my home Xbox to remove the designation.
Can I change my home Xbox console to a different console?
You can change which console is your home Xbox up to five times during a one-year period. This period works on a rolling basis, starting the moment you change your home Xbox for the first time. If you reach your limit of home console changes for the year, you’ll get a message letting you know the next available date you can change it.
Wednesday, July 19, 2017
HOW TO: Change Xbox One Privacy & Online Safety Settings (On Xbox.com)
Sound like you are having issues with your privacy and safety settings.
Here is how to Access and Change Xbox One Privacy & Online Safety Settings
You can change your child's privacy and online safety settings on the Xbox One console or online at Xbox.com. Content settings must be managed on the console.
- Using your favorite web browser, head over to xbox.com
- In the top right comer click, Sign In
- Now sign in using your Microsoft account info, if you are trying to change the privacy or security of a child account, make sure to log in using the parent's account
- Now click the user name or gamer tag in the top right corner
- On the drop down menu select "Xbox Settings"
- Under Privacy & online safety, select Privacy settings, Online safety on Xbox One, or Online safety on Xbox 3 60
- If you do not get a screen listing your privacy,safety settings or similar, you are logged in under a Child's account and can't make changes, or something is wrong and you'll have to call support. .
- Now Read each option carefully and change what you would like to.
- Don't forget to click the save button at the bottom of the page
Monday, July 17, 2017
HOW TO: Cancel Xbox Live and other Xbox Subscriptions
Here is how to "Cancel Xbox Live Subscriptions, Like Xbox Live, EA Access and Others.
- On your computer, open your favorite browser
- in the address bar go to: http://account.microsoft.com
- Log in using your Microsoft account information
- On the blue menu bar click "Subscriptions and Services"
- Look for the subscription or service you wish to cancel, click Payment & billing
- Now click Cancel, you subscription or service will stop will will not continue when it is time to be renewed.
Thursday, July 13, 2017
HOW TO: How to Turn off Xbox One's Start Up Chime
In a recent update, Microsoft gave us the ability to turn off the "Power On Chime", you can also make it so the chime only plays when the Xbox One is turned on using the Voice command or the power button on the console but not the controller.
Here is How to Turn off Xbox One's Start Up Chime
- Scroll left on the Home screen to open the guide.
- Go down to the settings gear and select all settings
- Go down and select "Power & Start Up"
- Select Power and Start up
- Move down and select "Start Up Chime"
- You can now choose to have the chime played when the Xbox One is turned on with the power button on the console or voice, but not with controller, or you can turn it off.
HOW TO: Use A Custom Xbox Gamerpic On Xbox One
Today it happens, once you get the update that starts rolling out to everyone, you will now have the option to use any image as your gamer pic. You are no longer bound by the boring rarely updated gamer pics Microsoft has provide.
Here is How To Use A Custom Xbox Gamerpic On Xbox One
- An Image that is at least 1080 X 1080 pixels, that follows the Xbox Live Terms of Service and Code of Conduct DON'T GET BANNED
- A USB Stick or External USB Hard Drive, or a Microsoft OneDrive Account
- A Xbox Live Account that is not a child account
WARNING: When you plug an External USB Hardrive in, you may get a pop up that says USe For Media or For Games and Apps", Make Sure to chose “USE FOR MEDIA”, or your HD will be erased and formated for use on Xbox One Only to install games and apps.
HOW TO:
- Scroll left on the Home screen to open the guide.
- Move up to the profile selection at the top.
- Select My profile.
- Select Customize profile.
- Select Switch to a gamerpic or Change Gamer Pic
- Select Upload a custom image
- Next, the new UWP File Picker app will open.
- Navigate to a directory containing your picture, from a USB device, using the hamburger menu in the top left, you can also press the view key on your controller to switch to a different app, such as Photos. Photos brings together any pictures you have saved in OneDrive's picture directory. You can access it on OneDrive.com or by signing into a Windows 10 PC with the same account.
- Navigate to the picture you would like to use. Note: Any picture you use has to be at least 1080 x 1080 image size.
- Once you have selected the picture you want to use, crop it using the controls displayed on the screen
- When you are finished, select Upload. Microsoft will verify the picture, and a few moments, you will be good to go.
How To: Hard Reset or Power Cycle Xbox One (updated for Newest Xbox One System Update)
I know you're thinking "yeah buddy I did turn it off and back on, I'm not an idiot & can turn a console off and on." Well I bet you didn't do it correctly.
To correctly "Hard Reset" or Power Cycle your Xbox One" follow these steps:
How To Hard Reset or Power Cycle Xbox One (New Way)
- Scroll left on the Home screen to open the guide.
- Select Settings.
- Select Restart console.
- Select Yes to confirm.
Note If you're unable to access the guide or if the console appears to be frozen, press and hold the Xbox button on the console for about 10 seconds until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.
How To Manually Hard Reset ot Power Cycle Xbox One (The Old Way)
- Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will power down.
- Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.
- Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.
Again if you do not see the above screen on boot you did not do it correctly.
- Important If your console is in Instant-On power mode, the above steps will shut the console completely off. Instant-On mode, or the ability to turn on your console by saying "Xbox on," won't be enabled until you restart the console.
Friday, March 31, 2017
HOW TO: Delete Multiple Clips or Screen Captures on Xbox One
From time to time, you may want to clean out all the screen shots and video clips you have recorded on the Xbox One. Up until an update we received a few months back we had to delete the clips one by one. Now we can select multiple clips and delete them all at once.
Here is How To Delete Multiple Clips or Screen Captures on Xbox One:
Here is How To Delete Multiple Clips or Screen Captures on Xbox One:
- Load the Upload Studio App
- Click on Manage Clips
- Now just click the tick boxes next to the files you want to delete, or click the tick box in the upper right to select all.
- Click the Delete or Trashcan icon next to any selected file, and after you confirm you want to delete the files they will be removed.
REMEMBER: Once deleted from the cloud or your Xbox One Console, they are gone for ever, there is no way to recover delete files on Xbox One.
Wednesday, March 29, 2017
HOW TO: Set A Family Timer On Xbox One
Use the family timer feature on Xbox One to set screen time
limits. Parents familiar with screen time limits for Windows 10 will find a
similar set of controls for Xbox One. Set daily time allowance and limits for
each child—your Xbox One will pick those limits up and enforce them whenever
the child is signed in.
This has to be done on any web browser on PC or on the Xbox
One using Edge.
- Log in to http://account.microsoft.com using the Parent account
- On the blue menu bar click family
- Under the person you want to set a timer for select "screen time" all the way on the right
- Next to "Set limits for when my child can use devices" click the toggle to turn the family timer on or off, once it’s turned on you can set the max amount of time per play each day, or set multiple time slots per day.
You can also restrict usage on any Windows 10 PC your child
has an account from this page as well.
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