Welcome to XboxIssues

Welcome. I decided to make this blog after being a Xbox Ambassador for a number of years.

If you don't know an Ambassador is a Volunteer that Microsoft uses to help ease the load on the actual hard working support people.

I noticed that alot of the questions I would get could easily be solved by using Microsofts Xbox.com site.

Since some of the help articles may be hard to find, understand or the issue may be called something different in the gaming community making it more difficult to solve, I've decided to make this blog to make it easier for fellow gamers to get xbox assistance, news and all things Xbox.

If you have any Xbox related question you can find the answer to feel free to contact me on YouTube, twitter or in the comments.

Friday, July 21, 2017

NEWS: Play Destiny 2 Open Beta During The Multiplayer All Access Weekend

It’s simple — games are better with friends. Starting Friday, July 21 to Sunday, July 23, you can play online in any game you own with your friends for free during our Multiplayer All Access event on Xbox One and Xbox 360 — Xbox Live Gold membership not required.

And if you’re looking for a new multiplayer experience to try during the Multiplayer All Access Event, the Destiny 2 Open Beta on Xbox One also runs for free from July 21 to 23. Though let’s be real. You should play the Destiny 2 Open Beta even if you’re not actively looking for something new — it’s going to be spectacular.




As a reminder, these offers are only available from July 21-23, so log on your Xbox One or Xbox 360 now to get in on the action. For more details on Multiplayer All Access, visit Xbox.com.

Wednesday, July 19, 2017

HOW TO: Change Xbox One Privacy & Online Safety Settings (On Xbox.com)

Do you or one of your child account receive a message like this, "An Xbox Live Membership limitation does not allow you to use this feature" or something similar, when you are trying to use chat, messaging, share a clip or even try playing online?

Sound like you are having issues with your privacy and safety settings.

Here is how to Access and Change Xbox One Privacy & Online Safety Settings

You can change your child's privacy and online safety settings on the Xbox One console or online at Xbox.com. Content settings must be managed on the console.



  1. Using your favorite web browser, head over to xbox.com
  2. In the top right comer click, Sign In
  3. Now sign in using your Microsoft account info, if you are trying to change the privacy or security of a child account, make sure to log in using the parent's account
  4. Now click the user name or gamer tag in the top right corner
  5. On the drop down menu select "Xbox Settings"
  6. Under Privacy & online safety, select Privacy settings,  Online safety on Xbox One, or  Online safety on Xbox 3 60
  7. If you do not get a screen  listing your privacy,safety settings or similar, you are logged in under a Child's account and can't make changes, or something is wrong and you'll have to call support. . 
  8. Now Read each option carefully and change what you would like to.
  9.  Don't forget to click the save button at the bottom of the page

Tuesday, July 18, 2017

BACKWARDS COMPATIBILITY: Four Games Coming to Backwards Compatibility Today

It looks like we will be getting four more classic Xbox 360 games playable on the the Xbox One via Backwards Compatibility.

Costume Quest 2, Virtua Fighter 2, Quantum Conundrum & Frontlines:Fuel of War are coming to Xbox One Back Compatibility today.

*As always, those that own these games digitally will be able to download them again for free from the "Ready to Download" section of the Xbox One




Trick, treat and pick a fight with villainous dental soldiers in Costume Quest 2, the sweet sequel to Double Fine’s hit original, Costume Quest, that turned fans of all ages into candy obsessed crusaders. This inspired RPG adventure includes a range of new features and gameplay improvements to double the amount of mischievous fun. Explore spooky time-traversing landscapes, don adorable new costumes that transform into powerful Hallo-warriors, and collect even Creepier Treat Cards to wield in combat against a legion of hygiene obsessed baddies. Only heroic siblings Wren and Reynold can save Halloween forever!



Go back to the roots of 3-D fighting with Virtua Fighter 2, the second title in AM2's flagship fighting franchise. Experience the legendary polygon-based 3-D graphics and fluid fighting mechanics that made the game so influential in the arcades, and later on the Sega Saturn. With all-new online play you can battle friends throughout the world. Features include: True to its arcade form with all-new online modes All 10 original characters and arenas Online versus mode for head-to-head matches Online Room match mode for up to 6 players.




When you arrive to visit your uncle, you notice something’s wrong. He’s not there to greet you and there was an explosion just as you arrived. Rescue your uncle using his newest invention, the Interdimensional Shift Device. Shift between five different dimensions in real time and work your way through his crazy complex mansion!







Frontlines: Fuel of War is a military-themed infantry and vehicle based, open-world first person shooter. The newly formed Red Star Alliance, led by Russia and China, clash with Western Coalition (U.S. & the European Union) forces over increasing energy shortages. This sets the stage for a massive conventional apocalypse pitting the biggest military powers against each other as they try to defend their interests and support their collapsing economies. Frontlines™: Fuel of War Dedicated Servers will no longer be available for the Microsoft® Xbox 360 after August 31st, 2011. Players can continue to host their own sessions, with a maximum player count of 16.

Monday, July 17, 2017

HOW TO: Cancel Xbox Live and other Xbox Subscriptions

Are you subscribed to a service on your Xbox One or 360 and just can't find a way to end it's services?  Have you already played all the games in the EA Access Vault and wish to stop your subscription?

Here is how to "Cancel Xbox Live Subscriptions, Like Xbox Live, EA Access and Others.





  1.  On your computer, open your favorite browser
  2. in the address bar go to: http://account.microsoft.com
  3. Log in using your Microsoft account information
  4. On the blue menu bar click "Subscriptions and Services"
  5. Look for the subscription or service you wish to cancel, click Payment & billing
  6. Now click Cancel, you subscription or service will stop will will not continue when it is time to be renewed.