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NEWS: Introducing More Ways for Players to Repair their Xbox Consoles, Reduce Waste and Save Energy

At Xbox, we’re continuing to improve how we design, build, distribute, and use our products to reduce our environmental impact and help us reach Microsoft’s goal of being a zero waste, carbon negative, and water positive company by 2030. Finding ways to reduce the environmental footprint of gaming not only helps the environment but also creates benefits for our collective community of players.

We’ve heard from players that they want more options for support when their Xbox consoles need repair. Today, we’re expanding our repairability program, giving players even more options to get their Xbox Series X|S console options – the Xbox Series S – 1TB in Robot White, Xbox Series X – 1TB Digital Edition in Robot White, and Xbox Series X – 2TB Galaxy Black Special Edition – fixed should they ever need to, while also reducing and preventing waste. -Joe Skrebels, Xbox Wire Editor-in-Chief

Expanding Repairability, Updating Console Packaging and Reducing Plastic Waste

Players will soon have more options for support when considering in-person repairs for the three Xbox Series X|S console options. On January 20, uBreakiFix by Asurion will become the first Xbox Authorized Service Provider to repair Xbox consoles at its nearly 700 participating store locations across the U.S. In-person Xbox console repairs were previously only possible through the Microsoft Store, which means players will now have even more ways to repair their consoles, separate from Microsoft’s own support channels. Players should check with their local uBreakiFix by Asurion store to confirm participation in this repairability program.

Additionally, replacement components for the three Xbox Series X|S console options are now available for purchase via the Microsoft Store and replacement console parts are also now available for purchase online via the Microsoft Repair Hub on iFixit. With the purchase of replacement components previously limited to controller parts and only available through the Microsoft Store, these additional repair options allow players to choose the repairability solution that works best for them, even if their console is out-of-warranty.

By expanding the number of ways players can get support and repair for their Xbox consoles, we also help extend the longevity of Xbox devices, reduce waste, promote re-use, and ultimately reduce our environmental impact. 

Providing more options for repair isn’t the only way Xbox is reducing plastic waste. At Microsoft, our goal is to eliminate single-use plastics from our packaging by 2025. Packaging for the three Xbox Series X|S console options  are now fully paper and fiber-based, eliminating all single-use plastics. 

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