Welcome to XboxIssues

Welcome. I decided to make this blog after being a Xbox Ambassador for a number of years.

If you don't know an Ambassador is a Volunteer that Microsoft uses to help ease the load on the actual hard working support people.

I noticed that alot of the questions I would get could easily be solved by using Microsofts Xbox.com site.

Since some of the help articles may be hard to find, understand or the issue may be called something different in the gaming community making it more difficult to solve, I've decided to make this blog to make it easier for fellow gamers to get xbox assistance, news and all things Xbox.

If you have any Xbox related question you can find the answer to feel free to contact me on YouTube, twitter or in the comments.

Wednesday, August 31, 2016

HOW TO: Turn Cortana Off On Xbox One

If you are like me and feel that saying "Hey Cortana, Record That," takes too long and you actually miss the moment. This will tell you how to turn Cortana Off

Turning off Cortana will return your Xbox One to the default voice commands, which are triggered by saying "Xbox..." followed by your orders. Cortana specific commands such as "Cortana, what's the weather like?" or any of the natural language commands relating to Xbox Live will no longer work as a result of this. Additionally, you will no longer be able to use voice commands via a headset as Cortana will revert to her legacy, Kinect-only implementation.


  1. Double tap the Xbox logo button on your controller. Or, if you're using a Kinect or headset microphone, just say "Hey Cortana, go to settings" and skip to step #3.
  2. Select Settings. It is the gear icon.
  3. Select All Settings.
  4. Select System.
  5. Select Cortana Settings.
  6. Tap the A button on your controller. Cortana will snap to the right side of the screen.
  7. Tap down to select the toggle in the Cortana pane.
  8. Tap the A button to switch Cortana off. You will be prompted that your Xbox will require a restart for this change to take effect.
  9. Select Reset console. Your Xbox One will reboot with the legacy voice commands enabled instead of Cortana.


How to turn on Cortana on the Xbox One

  1. Double tap the Xbox logo button on your controller. Or, if you're using a Kinect, just say "Xbox, go to settings" and skip to step #3.
  2. Select Settings. It is the gear icon.
  3. Select All Settings.
  4. Select System.
  5. Select Cortana Settings.
  6. Tap the A button on your controller. You will then be guided through some telemetry agreements and prompted to reboot your Xbox.





Tuesday, August 30, 2016

BACKWARDS COMPATIBILITY: Two Backwards Compatible Games Come to Xbox One Today

Today we get two new classic Xbox 360 games playable on the Xbox One with backwards compatibility.

Forza Horizon & Castle of Illusion are coming to Xbox Back Compat today

*As always, those that own these games digitally will be able to download them again for free from the "Ready to Download" section of the Xbox One. If you own Alan Wake on disc, you can also put this in and the necessary files required to make it work will be downloaded.






Where cars belong! Celebrate speed, music, and style at the Horizon Festival. From the makers of the highest-rated racing franchise of this generation, Forza Horizon combines legendary Forza authenticity with the freedom of the open road.








When the evil witch Mizrabel kidnaps Minnie, it’s up to Mickey to brave the dangers of the Castle of Illusion to rescue Minnie. Gather your courage and traverse enchanted forests, take on hordes of rebellious toys and navigate mazes of living books. Play as Mickey and save Minnie from Mizrabel’s evil clutches! Features: - Play as Mickey Mouse in this reimagining of the classic Sega Genesis/Mega Drive game. - Experience a world of wonder, brought to life with all-new graphics and magical adventures. - Journey across five magical worlds filled with Mizrabel’s powerful minions. - Complete hidden challenges to customize Mickey with classic costumes!

Monday, August 29, 2016

FREEBIES: Games With Gold September 2016

Sorry this post is late had a death in the family and was out of town when the Sept GWG was released.

For the month of September, Xbox Live Gold members will receive four new free games – two on Xbox One and two on Xbox 360 – as part of the Games with Gold program. You can play both Xbox 360 titles on your Xbox One with Backward Compatibility.

*Titles are available as free downloads for qualifying Xbox Live Gold members in all markets where Xbox Live is available. Some regions may offer different titles depending on market availability.





On Xbox One, Xbox Live Gold members can download Earthlock: Festival of Magic ($29.99 ERP) for free during the month of September. Assassin’s Creed Chronicles: China ($9.99 ERP) will be available as a free download from September 16th to October 15th.



On Xbox 360, starting Thursday, September 1st, Forza Horizon ($19.99 ERP) will be free for Xbox Live Gold members through September 15th. Then on September 16th, Xbox Live Gold Members can download Mirror’s Edge ($14.99 ERP) for free through September 30th.