Welcome to XboxIssues

Welcome. I decided to make this blog after being a Xbox Ambassador for a number of years.

If you don't know an Ambassador is a Volunteer that Microsoft uses to help ease the load on the actual hard working support people.

I noticed that alot of the questions I would get could easily be solved by using Microsofts Xbox.com site.

Since some of the help articles may be hard to find, understand or the issue may be called something different in the gaming community making it more difficult to solve, I've decided to make this blog to make it easier for fellow gamers to get xbox assistance, news and all things Xbox.

If you have any Xbox related question you can find the answer to feel free to contact me on YouTube, twitter or in the comments.

Wednesday, July 29, 2015

YSK: How to Stream Games from Your Xbox One to Your Windows 10 PC or Tablet

By now, you’ve surely heard that you can play Xbox One games on any Windows 10 PC or tablet. You’re probably eagerly asking: “How!?” The answer is: “It’s actually surprisingly easy, to be honest.” There’s really not much to it. Check out my tutorial video below, and let’s walk through it:







Step 1: Plug in and set up an Xbox One controller on your Windows 10 PC or tablet. Windows 10 PCs already have native support for Xbox One controllers. Just plug the controller in via the USB cable that came with it, wait for the drivers to install, and you’re good to go. It’ll vibrate when it’s ready to use. Easy!

Step 2: Launch the Xbox app for Windows 10. It’s free, and built into Windows 10. Also easy!

Step 3: Create an Xbox Live account, or sign into your existing account.
 After launch, you should see the Home screen, and a prompt to either log into your account or create a new account. It’s a simpler process than ever, as well as free. Just follow the steps you’re given; you should hopefully have some experience logging into accounts for things, if you’re on the Internet reading this!

Step 4: Turn on your Xbox One.
It might be easier to set it up in the same room as your Windows 10 PC so you can see both at once – but it’s certainly not necessary, if you don’t mind moving back and forth should you need to double check any info.

Step 5: Connect your devices. 
Make sure both your PC and your Xbox One are on the same wired or wireless network (wireless networks should have the same name). Then, on your Xbox One, navigate to the Preferences section of the Settings menu, and make sure the “Allow game streaming to other devices” box is checked.  Next, in the Xbox app on your PC, go to the left-hand navigation and click on “Connect.” You should see your Xbox One listed as a connection option (in certain circumstances, it will already be connected – for example, if you’ve previously connected in the past). Simply click on your console’s listing, and the app will handle the rest. If you’re having trouble connecting, try restarting the app.

Step 6: Stream those games! 
Go to the Xbox app’s Home menu, then select a recent Xbox One game from the Recently Played list, then “Play from Console” to start streaming. Alternatively, you’ll notice two live buttons in the “Connect” area: “Test Streaming” and “Stream.” You can use “Test Streaming” for troubleshooting, or to test your connection, but “Stream” is where the magic happens. Click that, and your PC will establish a live stream immediately to your Xbox One. A full-screen interface will pop up, and your controller (the one connected to your PC) will be in charge. You will be able to play whatever game is currently running on your Xbox One, completely live. You can launch the game via your Xbox One, or launch it through the Xbox app (although, if it’s a physical disc game, remember that you will have to physically put the disc into the console yourself – there are limits to what streaming technology can do!).

You can also access all Xbox One menus, talk to friends via Xbox Live, play online (if you have Xbox Live Gold on Xbox One)… heck, you can even play Xbox 360 games through Xbox One Backward Compatibility, all on your PC!

Step 7: There is no Step 7. 
That’s it! Seriously. There are really just six steps. And since Step 1 was “plug in the controller” and Step 2 was “fire up the Xbox app”, let’s be honest here: That’s really four steps. Pretty darn simple!

Oh, don’t forget that voice chat works just fine too; you’ll just need to plug a Windows 10 compatible mic into your PC or tablet, so you can talk with your friends over Xbox Live via streaming, too!

Tuesday, July 28, 2015

RELEASE: World of Tanks Xbox One

World of Tanks

Take command of history’s most powerful tanks and experience the intensity of tank combat on console like never before. Charge into the fray and engage in epic 15-v-15 multiplayer tank battles. Hundreds of realistic mid-20th century armored fighting vehicles await your command. For the first time ever, battle with players on Xbox One and Xbox 360 with cross-play.



World of Tanks is free to download on Xbox Live, providing unlimited gameplay for Xbox Live Gold members and a 7-day trial for Xbox Live account holders.



Download World of Tanks (FREE) Xbox Games Store

FREEBIES: Xbox Live Games with Gold for August 2015




On Xbox One, Xbox Live Gold members can download Metal Gear Solid V: Ground Zeroes ($19.99 ERP) for free during the month of August. How to Survive: Storm Warning Edition ($19.99 ERP) will be available as a free download from August 16th to September 15th.





On Xbox 360, starting Saturday, August 1st, Metro 2033 ($19.99 ERP) will be free for Xbox Live Gold members through August 15th. Then on August 16th, Xbox Live Gold Members can download Metro: Last Light ($19.99 ERP) for free through August 31st.

*Titles are available as free downloads for qualifying Xbox Live Gold members in all markets where Xbox Live is available. Some regions may offer different titles depending on market availability.

Monday, July 27, 2015

UPDATE: Screenshots in Xbox One SmartGlass on iOS and Android

With over 500 total votes on Xbox Feedback, they are adding the ability to view, share, and save Xbox One screenshots in the iOS and Android Xbox One SmartGlass apps.

You will find screenshots in the Activity Feed, on profile pages, and in the new Capture hub available from the drawer. This feature will be available soon in the Android Xbox One SmartGlass Beta app (build 2.4.1507 or higher) which is accessible by all users; the beta version for iOS is currently limited to users that are already part of the Xbox One SmartGlass Beta via the Apple store (Build 2.108 or higher).


Sunday, July 26, 2015

HELP: Error 87DE2714 occurs when trying to start a game or app

Error 87DE2714 occurs when you try to start a game or app




Problem

You see the following error when you try to start a game or app:
Error 87DE2714
This may mean that the Xbox One console was unable to verify the licence for the game or app. This occurs when you're not signed in to Xbox Live.

Solutions

Solution 1: Check the Xbox Live service status
Check for service alerts at Xbox Live status, or see if there's an alert at the top of this page. If there are any current service alerts, wait a while and then try again.
US customers only: If a specific service or app is experiencing an outage, you can request SMS or voice notification when the outage is resolved. Under the app or service name, click Notify me when this service or app is up and running.
Solution 2: Sign in to Xbox Live using the account that purchased the game
Check that you're signed in to the Xbox Live account that purchased the game or app on the Xbox One console. Additionally, check that you're connected to Xbox Live.
You can test your connection by following these steps:
  1. Go to the Home screen.
  2. Press the Menu button on the controller.
picture
  1. Select Settings.
    Note You can say “Xbox, go to settings” from any screen, but you'll need a controller once you're on the Settings screen.
  2. Select Network.
  3. Select Test network connection.
If the test confirms that you're connected, try launching the title again.
Solution 3: Set your Xbox One console as your home Xbox
If the Xbox Live service is down, the service may not be able to verify your licence for a digitally purchased game or app. You can fix this issue by setting your Xbox One console as your Home Xbox.
Note You can designate only one console as your home Xbox.
  1. Say "Xbox, go to settings", or choose Settings from My games & apps.
  2. Select My Xbox from the left-hand side of the screen.
  3. Select My home Xbox.
  4. Review the information, and then do one of the following:
    1. Select Make this my home Xbox to designate the console as your home Xbox.
    2. Select This is not my home Xbox to remove the designation.
You can also try a Dashboard Refresh: Hold LT+RT+Y until dashboard reloads.