Welcome to XboxIssues

Welcome. I decided to make this blog after being a Xbox Ambassador for a number of years.

If you don't know an Ambassador is a Volunteer that Microsoft uses to help ease the load on the actual hard working support people.

I noticed that alot of the questions I would get could easily be solved by using Microsofts Xbox.com site.

Since some of the help articles may be hard to find, understand or the issue may be called something different in the gaming community making it more difficult to solve, I've decided to make this blog to make it easier for fellow gamers to get xbox assistance, news and all things Xbox.

If you have any Xbox related question you can find the answer to feel free to contact me on YouTube, twitter or in the comments.

Friday, March 13, 2015

Release: Sniper Elite III Ultimate Edition is Now Available for Xbox One

This Ultimate Edition contains an additional 9 DLC to the base game – ‘Save Churchill’ parts 1, 2 and 3, as well as 6 additional weapon packs. Also contains all the bonus content added since launch including 6 additional multiplayer maps, a new co-op mode, Capture The Flag mode, and Shooting Gallery.



Purchase Sniper Elite III Ultimate Edition for Xbox One from Xbox Games Store

Our Intro Video

Eventually we are going to have how to and other nifty videos.

Here is what the intro to all our videos will look like.

The background music was provided by my buddy P-Zoe, you can hear more of his work at his SoundCloud.  He allowed me to use the track titled killumination

Tell me what you think in the comments.







How To: Factory Reset or reset your Xbox One to factory defaults

There are certain situations that you my have to wipe your Xbox One clean otherwise known as a "Factory Reset" or as Xbox Support likes to say "reset your console to factory defaults."

This procedure is not to be taken lightly.  You will lose everything. This includes settings, installed or downloaded games and DLC.  Eventhough you game saves should generally be safe because they are stored in the "Cloud," if the console did not finish uploading the latest saves before you do a "Factory Reset" you could lose your most recent saves.

Your Xbox Live Profile (GamerTag) will be about the only thing not to worry about losing since it is always in the cloud.

Why do would you want to do this?  Well if you decide to sell or trade in your console it wipes all personal information from your One.  Also the may an issue with the console the none of the other tricks or troubleshooting will help.  THIS IS A LAST RESORT.

Here is how to complete this dirty task:

Note: If you can't perform the following procedure to restore the factory default settings because you have no picture on your screen or you can’t access the Settings menu, you can alternatively perform this action by using a file loaded to a USB flash drive. For access to the file and the instructions, see Offline System Update Diagnostic Tool.


If you are ready to reset your console to the factory default settings, follow these steps:


1. Go to the Home screen.

2. Press the Menu button on the Xbox One Wireless Controller. 

3. Select Settings. Select Restore factory defaults. 


Read the warning message and select Yes.


Your Xbox One console will now begin the process of erasing all content and resetting itself to the default settings.

Help: Find Out Why You Were Banned or Suspended

Oh no.  Did you just try to use your Xbox One or Xbox 360 and receive a notice that you were suspended or worse even banned?

I'm pretty sure you know what you did to get a punishment and Chances of having your suspension shortened or your ban lifted is very very slim and I can't help with that, but I'll tell you how you can find out more information about your ban or suspension.

First off check out the Xbox Policy & Enforcement Site here you will find all the rules you must abide by in order to not be suspended or banned. You can easily find out what infraction you may have done. You can also input your consoles serial number and see if the console was banned.  If a console is banned you will never be able to use that console on live again.  This is also good if you are going to buy a used console and want to check and make sure it is not banned before purchase.

When you are banned or suspend you will receive an e-mail to the account your gamertag is registered under.  If you think you never received your e-mail check you SPAM folder it might be there.

If you can't find the e-mail or don't have access to your account anymore the best thing to do is post in the forums on http://xbox.com for more info, do not call support they will be little or no help.

Use these links to reach the correct forum

Xbox 360 Account Suspensions & Console Bans

Xbox One Account & Console Enforcement Actions

Release: Jet Car Stunts is Now Available for Xbox One

Game Description: Feel the thrill of supersonic racing, miles above the ground! Drive a Jet Car, a hybrid between a racing car and a jet plane, and race your way through the most devious tracks full of jumps, loops, free falls and sharp turns. Packed with improved tracks, new cars and new game modes, this is the definitive version of Jet Car Stunts on any platform!

Purchase Jet Car Stunts for Xbox One from Xbox Games Store



Source

Wednesday, March 11, 2015

Freebie: Celebrate Titanfall’s Anniversary with Free DLC


Respawn Entertainment announced all Titanfall map packs are now available for free on Xbox One, Xbox 360, and PC:

"A year ago we launched our debut game, Titanfall™. It’s hard to believe it’s already been that long since we were hanging out with real-life Pilots in London, launching the game with Major Nelson at SXSW and meeting fans in our home base of Los Angeles.

Since then we’ve been overwhelmed by the amount of support from our community. You’ve given back to us by creating costumes, videos, tournaments and art inspired by the game that continue to amaze the team here at Respawn. In turn, we’ve worked hard to create new modes and features as well as maps to show our commitment to you and keep giving you more reasons to enjoy Titanfall. 

In celebration of our one year anniversary, all Titanfall map packs are now available for free* on Xbox One, Xbox 360, and PC. You just have to head to the online store on Origin or Xbox and download the Season Pass.

Thanks again to all of you who’ve supported us and we can’t wait to make more games for you in the future. In the meantime, if you haven’t tried the new maps, we hope you love them and happy anniversary, Titanfall! 

- Vince Zampella
 CEO
 Respawn Entertainment 

* TITANFALL MAP PACKS AND TITANFALL SEASON PASS REQUIRE TITANFALL FOR APPLICABLE PLATFORM (SOLD SEPARATELY)."

Titanfall Xbox One Games On-Demand
Xbox One Titanfall Season Pass

Titanfall Xbox 360 Games On-Demand
Xbox 360 Titanfall Season Pass