I'm pretty sure you know what you did to get a punishment and Chances of having your suspension shortened or your ban lifted is very very slim and I can't help with that, but I'll tell you how you can find out more information about your ban or suspension.
First off check out the Xbox Policy & Enforcement Site here you will find all the rules you must abide by in order to not be suspended or banned. You can easily find out what infraction you may have done. You can also input your consoles serial number and see if the console was banned. If a console is banned you will never be able to use that console on live again. This is also good if you are going to buy a used console and want to check and make sure it is not banned before purchase.
When you are banned or suspend you will receive an e-mail to the account your gamertag is registered under. If you think you never received your e-mail check you SPAM folder it might be there.
If you can't find the e-mail or don't have access to your account anymore the best thing to do is post in the forums on http://xbox.com for more info, do not call support they will be little or no help.
Use these links to reach the correct forum
Xbox 360 Account Suspensions & Console Bans
Xbox One Account & Console Enforcement Actions
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