NEWS: Introducing More Ways for Players to Repair their Xbox Consoles, Reduce Waste and Save Energy

At Xbox, we’re continuing to improve how we design, build, distribute, and use our products to reduce our environmental impact and help us reach Microsoft’s goal of being a zero waste, carbon negative, and water positive company by 2030. Finding ways to reduce the environmental footprint of gaming not only helps the environment but also creates benefits for our collective community of players.

We’ve heard from players that they want more options for support when their Xbox consoles need repair. Today, we’re expanding our repairability program, giving players even more options to get their Xbox Series X|S console options – the Xbox Series S – 1TB in Robot White, Xbox Series X – 1TB Digital Edition in Robot White, and Xbox Series X – 2TB Galaxy Black Special Edition – fixed should they ever need to, while also reducing and preventing waste. -Joe Skrebels, Xbox Wire Editor-in-Chief

Expanding Repairability, Updating Console Packaging and Reducing Plastic Waste

Players will soon have more options for support when considering in-person repairs for the three Xbox Series X|S console options. On January 20, uBreakiFix by Asurion will become the first Xbox Authorized Service Provider to repair Xbox consoles at its nearly 700 participating store locations across the U.S. In-person Xbox console repairs were previously only possible through the Microsoft Store, which means players will now have even more ways to repair their consoles, separate from Microsoft’s own support channels. Players should check with their local uBreakiFix by Asurion store to confirm participation in this repairability program.

Additionally, replacement components for the three Xbox Series X|S console options are now available for purchase via the Microsoft Store and replacement console parts are also now available for purchase online via the Microsoft Repair Hub on iFixit. With the purchase of replacement components previously limited to controller parts and only available through the Microsoft Store, these additional repair options allow players to choose the repairability solution that works best for them, even if their console is out-of-warranty.

By expanding the number of ways players can get support and repair for their Xbox consoles, we also help extend the longevity of Xbox devices, reduce waste, promote re-use, and ultimately reduce our environmental impact. 

Providing more options for repair isn’t the only way Xbox is reducing plastic waste. At Microsoft, our goal is to eliminate single-use plastics from our packaging by 2025. Packaging for the three Xbox Series X|S console options  are now fully paper and fiber-based, eliminating all single-use plastics. 

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HOW TO: Get your Xbox One console or Kinect fixed/replaced

To request service for an Xbox One product, you must first register the product, as described below.

Note You need a free Microsoft account, which enables you to sign in to various Microsoft services such as Xbox Live, to register your Xbox One console and Kinect sensor. If you don’t have a Microsoft account, create a Microsoft account.

1. Sign in to the Xbox Online Service Center with your Microsoft account credentials (email address and password).
2. Under Devices, click Add a device. 
3. Under Register a device, the name, phone number, country, and state fields are pre-populated based on your profile information. Make sure they are correct. 
4. Note If your profile information is incorrect and you want to update it, click your name in the top-right corner, and then click Profile. 
5. In the Serial number field, enter your product’s serial number, and then click Register. 

 The registered product now appears in Device Manager. (To see it, click Manage devices under Home at the top of the page.)

After you have registered your Xbox One submit a service order request

1. Sign in to the Xbox Online Service Center with your Microsoft account credentials and click Problem with a device. If you’re already at the Device Manager page, click Request Service. 
2. Follow the prompts on the screen to complete your service order request. 

After the submission is received, you’ll be given a service order number, and an order confirmation email will be sent to you.

If after 24 hours you haven't received a confirmation email, check your email program's junk folder or spam filter. If you don't find the email in junk or spam, contact Xbox Support.

Send us the product

1. Remove all accessories and put only the console or Kinect sensor in a shipping box. Note If you're sending a console, make sure that there’s no disc inside. If a disc is stuck inside your console, see Manually eject a disc from your Xbox One console.  
2. After you attach the shipping label that you printed out or received from Xbox Support when you created your service request, send the box to our service center. 

If for some reason you do not know where to ship the broken Xbox See: Where do I send my Broken Xbox One for Repair/Exchange?