Sound like you are having issues with your privacy and safety settings.
Here is how to Access and Change Xbox One Privacy & Online Safety Settings
You can change your child's privacy and online safety settings on the Xbox One console or online at Xbox.com. Content settings must be managed on the console.
- Using your favorite web browser, head over to xbox.com
- In the top right comer click, Sign In
- Now sign in using your Microsoft account info, if you are trying to change the privacy or security of a child account, make sure to log in using the parent's account
- Now click the user name or gamer tag in the top right corner
- On the drop down menu select "Xbox Settings"
- Under Privacy & online safety, select Privacy settings, Online safety on Xbox One, or Online safety on Xbox 3 60
- If you do not get a screen listing your privacy,safety settings or similar, you are logged in under a Child's account and can't make changes, or something is wrong and you'll have to call support. .
- Now Read each option carefully and change what you would like to.
- Don't forget to click the save button at the bottom of the page
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