Welcome to XboxIssues

Welcome. I decided to make this blog after being a Xbox Ambassador for a number of years.

If you don't know an Ambassador is a Volunteer that Microsoft uses to help ease the load on the actual hard working support people.

I noticed that alot of the questions I would get could easily be solved by using Microsofts Xbox.com site.

Since some of the help articles may be hard to find, understand or the issue may be called something different in the gaming community making it more difficult to solve, I've decided to make this blog to make it easier for fellow gamers to get xbox assistance, news and all things Xbox.

If you have any Xbox related question you can find the answer to feel free to contact me on YouTube, twitter or in the comments.

Wednesday, July 19, 2017

HOW TO: Change Xbox One Privacy & Online Safety Settings (On Xbox.com)

Do you or one of your child account receive a message like this, "An Xbox Live Membership limitation does not allow you to use this feature" or something similar, when you are trying to use chat, messaging, share a clip or even try playing online?

Sound like you are having issues with your privacy and safety settings.

Here is how to Access and Change Xbox One Privacy & Online Safety Settings

You can change your child's privacy and online safety settings on the Xbox One console or online at Xbox.com. Content settings must be managed on the console.



  1. Using your favorite web browser, head over to xbox.com
  2. In the top right comer click, Sign In
  3. Now sign in using your Microsoft account info, if you are trying to change the privacy or security of a child account, make sure to log in using the parent's account
  4. Now click the user name or gamer tag in the top right corner
  5. On the drop down menu select "Xbox Settings"
  6. Under Privacy & online safety, select Privacy settings,  Online safety on Xbox One, or  Online safety on Xbox 3 60
  7. If you do not get a screen  listing your privacy,safety settings or similar, you are logged in under a Child's account and can't make changes, or something is wrong and you'll have to call support. . 
  8. Now Read each option carefully and change what you would like to.
  9.  Don't forget to click the save button at the bottom of the page

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