I know you're thinking "yeah buddy I did turn it off and back on, I'm not an idiot & can turn a console off and on." Well I bet you didn't do it correctly.
To correctly "Hard Reset" or Power Cycle your Xbox One" follow these steps:
How To Hard Reset or Power Cycle Xbox One (New Way)
- Scroll left on the Home screen to open the guide.
- Select Settings.
- Select Restart console.
- Select Yes to confirm.
Note If you're unable to access the guide or if the console appears to be frozen, press and hold the Xbox button on the console for about 10 seconds until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.
How To Manually Hard Reset ot Power Cycle Xbox One (The Old Way)
- Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will power down.
- Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.
- Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.
Again if you do not see the above screen on boot you did not do it correctly.
- Important If your console is in Instant-On power mode, the above steps will shut the console completely off. Instant-On mode, or the ability to turn on your console by saying "Xbox on," won't be enabled until you restart the console.
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