Welcome to XboxIssues

Welcome. I decided to make this blog after being a Xbox Ambassador for a number of years.

If you don't know an Ambassador is a Volunteer that Microsoft uses to help ease the load on the actual hard working support people.

I noticed that alot of the questions I would get could easily be solved by using Microsofts Xbox.com site.

Since some of the help articles may be hard to find, understand or the issue may be called something different in the gaming community making it more difficult to solve, I've decided to make this blog to make it easier for fellow gamers to get xbox assistance, news and all things Xbox.

If you have any Xbox related question you can find the answer to feel free to contact me on YouTube, twitter or in the comments.

Monday, June 23, 2025

SYSTEM UPDATE: Xbox June Update Brings Mouse & Keyboard Support, Copilot AI, Game Hubs & More!

The Xbox June 2025 Update is here with a wave of exciting new features!

First up, mouse and keyboard support is expanding to more titles like Assassin’s Creed Shadows, Smite 2, and Planet Zoo: Console Edition, while touch controls continue to enhance mobile gameplay for select games including Zenless Zone Zero and Avowed.

Xbox is also testing Copilot for Gaming on mobile — your personal AI sidekick that can offer real-time help, tips, and coaching across your games.

On PC, the Xbox app now features a new aggregated gaming library, letting you launch titles from Xbox, Game Pass, Battle.net, and other storefronts in one place, along with publisher channels to easily explore franchises. Console players can enjoy more customization on the Home screen, Game Hubs for detailed game stats, and better cloud save sync visuals to prevent data loss. Game Pass members also get in-game perks for free-to-play titles.


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Wednesday, May 21, 2025

SYSTEM UPDATE: Xbox May Update 2025: Retro Classics, Cloud Gaming, and Big Play Anywhere Expansions

The Xbox May 2025 Update delivers a wave of exciting features, headlined by the launch of Retro Classics on Game Pass—bringing over 50 beloved Activision titles from the ’80s and ’90s to modern platforms. PC gamers get upgraded with Game Bar enhancements and GeForce Now integration, offering new ways to stream and play. Xbox Rewards now supports custom gift card amounts, and the cloud gaming library continues to grow with 100+ playable titles. Plus, Xbox Play Anywhere expands with over 70 new cross-platform games added in April, making it easier than ever to play your favorite titles anytime, anywhere.

Announcing Retro Classics available for Game Pass Members

We’re thrilled to announce the launch of Retro Classics, a collaboration between Xbox and Antstream Arcade, available to play for Game Pass members globally. Starting today, Game Pass members can dive into a collection of 50+ classic Activision games from the ’80s and ’90s, including beloved titles like Commando, Grand Prix, Kaboom!, Mech Warrior 2: 31st Century Combat, and Pitfall! This initiative is a step in our commitment to game preservation and backwards compatibility, allowing players to experience many timeless games on modern devices.


With Retro Classics, Game Pass members can expect a seamless gaming experience across console, PC, and on supported devices with cloud gaming. Whether playing on Xbox console, the Xbox app on PC, or streaming on supported LG and Samsung Smart TVs, Amazon Fire TV devices, and Meta Quest headsets, Retro Classics offers a versatile and accessible way to enjoy these nostalgic titles.  Game Pass members can access Retro Classics through their Game Pass membership by searching and installing the feature via their console or on the Xbox app on PC. Additionally, players can take on friends, rivals, or the entire world with unique challenges. For the achievement hunters, there are some great new ones to collect, and for newer players, the ability to save and reload your progress, a first for many classic titles.

PC Gaming

Game Bar Updates – Quick settings and widgets
To further enhance the gameplay experience with Game Bar, we’ve revamped the Settings widget with quick settings and continued visual updates to the remainder of the inbox widgets. The new quick settings will be accessible in both Compact Mode and Desktop Mode across all Windows devices.

Upon opening the Settings widget, players can now swiftly access a list of quick settings that allow them to adjust audio levels, screen brightness, show a virtual keyboard, turn on Compact Mode, manage connected devices and more, all while minimizing interruptions to gameplay.

In addition to this, visual updates have been applied to the Widget List, Gallery widget, and Home widget for a more unified look and feel across the experience.

Game Bar Updates – Microsoft Edge Game Assist 
Microsoft Edge Game Assist is coming soon. As the first in-game browser built specifically for players, Game Assist brings players a full browser along with tips, walkthroughs, playlists, and sites like Discord, Spotify, and Twitch right into their game. Players can use the Windows + G shortcut to open this experience in Game Bar at any time during a gameplay session. As Game Assist is seamlessly connected to the Edge browser, players will have instant access to their favorites, passwords, history, and more, ensuring everything they need is always within reach and keeping their data synched between sessions. 

GeForce Now update
Xbox players now have an additional option in the Xbox app on PC for playing via cloud gaming, providing even greater flexibility in how they play. GeForce Now has been added as an available option for PC gaming on participating titles, allowing players to choose their preferred streaming platform for gameplay. If a game is available on GeForce Now, players will see a pop-up when clicking the Play button on the product page, at which time they can select their preferred cloud gaming option.


Xbox Rewards

Rewards with Xbox – Xbox gift cards in custom amounts now available
Players can now redeem their Rewards points for Xbox gift cards in any amount on the Rewards hub.

 To customize an Xbox gift card:

  1. On the Rewards hub, go to the catalog and choose “Xbox Gift Card”
  2. Select an amount from the drop-down list OR choose “Custom”
  3. If selecting “Custom,” enter any amount between $5-$100
  4. Select “Redeem Reward” to complete the redemption
  5. Once complete, the gift card will be automatically added to your account balance
This balance can be used towards purchases of Games, Game Add-ons, Movies and TV Shows or on the latest deals at Xbox.com/Deals.



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XBOX GAME PASS: Coming to Xbox Game Pass Late May 2025



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Thursday, April 17, 2025

SYSTEM UPDATE: Xbox April 2025 Update: Mobile Purchases and More Game Streaming Arrive

This month’s Xbox update brings a host of improvements across console and mobile experiences. Game Pass Ultimate members can now stream select owned titles directly from Xbox Series X|S and Xbox One consoles, expanding the existing cloud gaming library to over 100 games. Remote Play is now unified through xbox.com, with support expanding to more devices like Samsung Smart TVs, Amazon Fire TV, and Meta Quest headsets—plus new support for streaming original Xbox and Xbox 360 titles. A redesigned storage management tool helps free up space with smarter suggestions, and new game hubs provide quick access to achievements, friends, and more. On mobile, players can now purchase games, join Game Pass, and redeem Perks directly from the Xbox app, offering a faster, more seamless way to manage their library and subscriptions on the go.

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Thursday, March 27, 2025

SYSTEM UPDATE: Xbox March 2025 Update - In-Game Benefits, Xbox Cloud Gaming Enhancements and Free-to-Play Features

March is packed with exciting updates for Xbox players! From seamless game switching on Xbox Cloud Gaming to over 50 cloud-playable titles for Game Pass Ultimate members, the fun never stops. Unlock exclusive in-game rewards for free-to-play games, explore new dynamic backgrounds, and enjoy a fresh Game Bar design for PC. Plus, with the release of the Xbox Adaptive Joystick and more perks rolling out soon, there's no better time to level up your gaming experience. Get ready for a month of non-stop action and new features!

Click READ MORE to see full update details 

Wednesday, March 26, 2025

NEWS: More In-Game Benefits for Free-to-Play Games with Game Pass

Starting this week, Game Pass Ultimate and PC Game Pass members will receive even more value with added in-game benefits for free-to-play games. These benefits will include items like cosmetics, characters, in-game currency, and more, for games such as Heroes of the Storm, Naraka: Bladepoint, and The Finals. Additionally, starting in April 2025, more in-game benefits will be available for games like Call of Duty: Warzone and Enlisted. With seasonal content drops, there will always be new rewards to look forward to.





These new perks expand on existing in-game benefits, including unlocking the full champion roster in League of Legends, six skins in Overwatch 2, all agents in Valorant, and more. Whether it’s for customization, personalization, or progression, Game Pass members will continue to get even more out of their gaming experience.

To access these in-game benefits, Game Pass Ultimate and PC Game Pass members simply need to log in with their Xbox profile or link it to the game’s account. Then, by launching the game on Xbox on PC or console, their additional perks will be available in-game. For Game Pass Ultimate members, these benefits can also be used across cloud, console, and PC.

New In-Game Benefits Available Now:

Heroes of the Storm (PC) – Link your Battle.net account
Unlock 30 Heroes from across Blizzard’s universes.

Naraka: Bladepoint (Cloud, Console, and PC) – Log in with your Xbox profile
Unlock all heroes, exclusive Xbox headgear, and the Phoenix Princess Pack (Justina Gu).

Smite 2 (Console and PC) – Link your account
Unlock the exclusive High Velocity Hecate Skin, five gods (Ares, Anhur, Hecate, Hercules, and Nemesis), the OP Title, and GG Emote with the Smite 2 Welcome Pack.

The Finals (Xbox Series X|S and PC) – Link your Embark ID
Unlock the Stryker Grid Set, featuring an outfit, three weapon skins, a charm, and a 25% Match XP boost, plus 500 Multibucks.


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Wednesday, January 15, 2025

NEWS: Introducing More Ways for Players to Repair their Xbox Consoles, Reduce Waste and Save Energy

At Xbox, we’re continuing to improve how we design, build, distribute, and use our products to reduce our environmental impact and help us reach Microsoft’s goal of being a zero waste, carbon negative, and water positive company by 2030. Finding ways to reduce the environmental footprint of gaming not only helps the environment but also creates benefits for our collective community of players.

We’ve heard from players that they want more options for support when their Xbox consoles need repair. Today, we’re expanding our repairability program, giving players even more options to get their Xbox Series X|S console options – the Xbox Series S – 1TB in Robot White, Xbox Series X – 1TB Digital Edition in Robot White, and Xbox Series X – 2TB Galaxy Black Special Edition – fixed should they ever need to, while also reducing and preventing waste. -Joe Skrebels, Xbox Wire Editor-in-Chief


Expanding Repairability, Updating Console Packaging and Reducing Plastic Waste
Players will soon have more options for support when considering in-person repairs for the three Xbox Series X|S console options. On January 20, uBreakiFix by Asurion will become the first Xbox Authorized Service Provider to repair Xbox consoles at its nearly 700 participating store locations across the U.S. In-person Xbox console repairs were previously only possible through the Microsoft Store, which means players will now have even more ways to repair their consoles, separate from Microsoft’s own support channels. Players should check with their local uBreakiFix by Asurion store to confirm participation in this repairability program.

Additionally, replacement components for the three Xbox Series X|S console options are now available for purchase via the Microsoft Store and replacement console parts are also now available for purchase online via the Microsoft Repair Hub on iFixit. With the purchase of replacement components previously limited to controller parts and only available through the Microsoft Store, these additional repair options allow players to choose the repairability solution that works best for them, even if their console is out-of-warranty.

By expanding the number of ways players can get support and repair for their Xbox consoles, we also help extend the longevity of Xbox devices, reduce waste, promote re-use, and ultimately reduce our environmental impact. 

Providing more options for repair isn’t the only way Xbox is reducing plastic waste. At Microsoft, our goal is to eliminate single-use plastics from our packaging by 2025. Packaging for the three Xbox Series X|S console options  are now fully paper and fiber-based, eliminating all single-use plastics. 

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Monday, January 6, 2025

NEWS: Game Pass Quests Arrive on Your PC

Rewards with Xbox are our way of, well, rewarding you for your love of gaming, and today we’re thrilled to announce new ways for players to earn points. From expanding Quests to PC Game Pass, to reimagining the Game Pass Quests you use to earn points, to weekly Rewards for all Xbox players 18 and older, there are lots of new ways to earn points through your play time. 

Lastly, today we’re sharing an important update on earning Rewards with Xbox. This update aligns more closely with our continued commitment to foster positive, age-appropriate gaming experiences by making points earned through play activities available only to players 18 years and older.


Game Pass Quests Arrive on Your PC 
Previously exclusive to Game Pass Ultimate members, Quests unlock opportunities to earn even more Rewards with Xbox. Starting to roll out on January 7, Quests are also available for PC Game Pass members. Now you have more ways to earn  Rewards points on PC in addition to  console and mobile. The new  Game Pass Quests will also launch in Japan, bringing the region the full Rewards with Xbox experience. 

If you’re an active Xbox Game Pass Ultimate or PC Game Pass member 18 years or older, starting to earn is simple: 

  1. Explore the new Quests by navigating to your Xbox profile and accessing the Rewards Hub, which is available across console, the Xbox app on mobile, and the Xbox app on Windows PC. 
  2. Earn points by playing your favorite games with Game Pass. 
  3. Claim your points on the Rewards Hub. 
Once you’ve earned enough, redeem your points for Xbox gift cards to use for games, in-game content, donations to your favorite causes, and more. 

As part of these changes, minimum playtime is required to earn points through gameplay. For now, Quests are only available for titles in the Game Pass catalog, and this does not include PC games that require third party launchers or are played on Battle.net. Check Xbox.com/Rewards for more details. 

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