Welcome to XboxIssues

Welcome. I decided to make this blog after being a Xbox Ambassador for a number of years.

If you don't know an Ambassador is a Volunteer that Microsoft uses to help ease the load on the actual hard working support people.

I noticed that alot of the questions I would get could easily be solved by using Microsofts Xbox.com site.

Since some of the help articles may be hard to find, understand or the issue may be called something different in the gaming community making it more difficult to solve, I've decided to make this blog to make it easier for fellow gamers to get xbox assistance, news and all things Xbox.

If you have any Xbox related question you can find the answer to feel free to contact me on YouTube, twitter or in the comments.

Monday, September 29, 2025

SYSTEM UPDATE: Xbox September Update Breakdown: Everything New Across PC, Console, and Mobile

The Xbox September Update is packed with features designed to make gaming more seamless and accessible. Players can now pre-order the new ROG Xbox Ally handhelds, launching globally on October 16. Gaming Copilot (Beta), a personal AI-powered sidekick, is rolling out on PC and coming soon to mobile to provide in-game help and recommendations. The Xbox PC app introduces an improved “My Library,” letting players organize third-party apps and aggregate all their games across platforms in one place, alongside cloud-play history. Other updates include refreshed social widgets, a network quality indicator for smoother cloud play, smarter game save syncing, and a redesigned Rewards hub that works across devices.


Xbox Console Updates
Offer Wallet – Now Available on Web and Xbox Consoles


Xbox has launched Offer Wallet, a unified digital wallet system that allows players to discover, redeem, and manage promotional offers and credits across both web and console platforms. Integrated directly with the user’s Xbox profile and backed by Xbox Purchase’s secure infrastructure, the feature eliminates the need to manually enter 5×5 token codes. Offers can now be claimed and tracked through a single, streamlined interface.

Players will find a new “Offers and Credits” section within their profile, where promotional gift cards, game discounts, and limited-time deals are organized in one place. Microsoft plans to expand the program with ongoing updates, including trials, in-game rewards, and seasonal drops for more regions and users.

PC Gaming Updates
Game Bar – Social Widgets and Visual Updates



Xbox has completed a visual overhaul of its Social widgets, delivering a more unified and refined interface across both Compact and Desktop modes. Alongside the aesthetic improvements, controller navigation has been significantly enhanced, making it easier for players to chat, check activity, and interact with the overlay. The result is a smoother, more intuitive in-game experience that improves usability and elevates the overall feel of the Game Bar environment.

Network Quality Indicator Update

Xbox has introduced a new Network Quality Indicator (NQI) in its PC app, aimed at helping players diagnose and resolve common cloud gaming issues. The tool provides real-time feedback on network conditions, offering actionable insights to address audio and video disruptions often caused by connectivity problems.

Players can toggle the indicator via Settings under Cloud Gaming before launching a stream, or enable it mid-session through the Game Bar by pressing Win+G and navigating to the Xbox Cloud Gaming widget. With clearer diagnostics and easier access, NQI empowers users to optimize their streaming experience with minimal guesswork.

Smarter Game Save Syncing Starts Today


Xbox is enhancing its PC app with smarter game save syncing, aimed at resolving issues when progress fails to transfer between devices—especially in offline scenarios. If a save hasn’t synced from a previous session, players will now see a detailed progress bar, device name, timestamp, and contextual insights to clarify the sync status. The update also provides guidance on where the sync originated, how it's progressing, and what steps to take if it stalls. These improvements make it easier to recover unsynced progress and ensure a smoother transition between play sessions.

Gaming Copilot – Rolling Out on PC and Coming Soon to Mobile


Gaming Copilot (Beta) is expanding to Game Bar on Windows PC, with support for the Xbox mobile app expected next month. Designed to help players overcome in-game obstacles and spend more time enjoying gameplay, Gaming Copilot offers real-time assistance and personalized recommendations.

Based on early feedback from Xbox Insiders and mobile users, the feature now includes deeper in-game support, push-to-talk voice activation, and improved screen recognition. Whether players are stuck on a boss fight or searching for a new title, Gaming Copilot provides relevant insights when needed.

To access Gaming Copilot, users should install the Xbox PC app, press Windows + G, and launch it from Game Bar.

Seamlessly Access Your Gaming Library, Apps, and Play History in One Place

Xbox has introduced a streamlined My Library experience in its PC app, making it easier for players to access both third-party apps and games. Through the new My apps section, users can launch browsers, storefronts, and gaming utilities directly from the Xbox PC interface, eliminating the need to search across multiple platforms.

The My games section consolidates titles from Xbox, Game Pass, and other major PC storefronts into a single aggregated library. This unified view allows for quicker access and smoother game launches, reducing friction across platforms.

Available now on Windows 11 PCs and handhelds, the updated My Library supports a collective gaming experience. Players can also view their cloud-playable games and gameplay history across devices. On console, this appears as a Play history tile on the Home page, while PC users will find it in the Jump back in section and the Play history tab within My Library.

Rewards with Xbox
Revamped Rewards Hub – Level Up Your Rewards Experience on PC


Xbox has rolled out a major redesign of its Rewards hub on PC, delivering a smoother, more intuitive experience across all screen sizes—including handhelds. The refreshed interface makes it easier to track progress, redeem points, and explore new ways to earn, with adaptive visuals that scale seamlessly from desktops to portable devices.

A new Goal Card feature lets players set personalized targets and monitor their journey toward high-value rewards. Meanwhile, the updated Microsoft Rewards Level view provides clear insight into current status and upcoming milestones.

To explore the new hub, users can open the Xbox app on their Windows PC or handheld, navigate to their profile, and select “My Rewards.” From there, they can play games, claim points, set goals, and redeem their balance for gift cards, in-game items, sweepstakes entries, charitable donations, and more.

Redeem Rewards on the Xbox Mobile App


You can now redeem Rewards points directly on the Xbox mobile app. That means you can grab gift cards and put them toward game purchases – all without leaving the app. Simple, fast, and right where you’re already playing.

Here’s how to do it:

  1. Open the Xbox app
  2. Tap your profile icon (top left)
  3. Head to Rewards and tap “Get rewarded”
  4. Tap Redeem on the item you want, confirm, and you’re done!
  5. Simple, fast, and built for wherever you play.

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