HELP: I can’t hear my friends online, or I can’t join or host a multiplayer game with my Xbox One

Can your Xbox One connect to Xbox Live, but you can’t hear your friends online within a game or a party? Or are you unable to host or join a particular multiplayer game? If so, then you may be encountering a Network Address Translation (NAT) related issue.







To check your NAT Type:

1. Press the Menu button on the Xbox One controller.
2. Select Settings.
3. Select Network.

On the Network settings screen, under Current Network Status, the NAT Type field will tell you your current NAT type.

If NAT type says anything other than Open you need to change that, before diving in to your router settings to try and Open your NAT thee are a few tricks that may work:

1. Try Hard Resetting the console

2.  Just simply reset your router.  Most router have a little button or a hole to poke with a paper clip labeled "RESET" or similar. Push it. when the router is back up check the NAT again as above.

3. The One has the ability to send a NAT Refresh code to your router has device discovery or UPnP on (you'll have to google your router info to check if you have this on).  To send the code:

1. Press the Menu button on the Xbox One controller. 
2. Select Settings.
3. Select Network.
4. On the Network Settings screen, select Test multiplayer connection on the right side of the screen.
5. Once the test completes do not go back to the home screen  simply Hold LT, RT, LB & RB all at once, and it will test NAT. A new screen will pop up:

If none of this works see: HOW TO: Open NAT XBOX One & 360