Welcome to XboxIssues

Welcome. I decided to make this blog after being a Xbox Ambassador for a number of years.

If you don't know an Ambassador is a Volunteer that Microsoft uses to help ease the load on the actual hard working support people.

I noticed that alot of the questions I would get could easily be solved by using Microsofts Xbox.com site.

Since some of the help articles may be hard to find, understand or the issue may be called something different in the gaming community making it more difficult to solve, I've decided to make this blog to make it easier for fellow gamers to get xbox assistance, news and all things Xbox.

If you have any Xbox related question you can find the answer to feel free to contact me on YouTube, twitter or in the comments.

Wednesday, March 18, 2015

HELP: Where do I send my Broken Xbox One for Repair/Exchange?


So your xbox is broken and you registered to get your console fixed or replaced. But where do you send it?  If you did not receive an address where you should send the broken One, here is a list of shipping addresses for the Xbox One's Product Returns Centers listed by country.










United States 
Microsoft c/o Exel
Product Returns Center
5400 George McVay Drive
McAllen, TX 78503

Canada 
Microsoft c/o Jabil - UPSSCS
4150 Mainway
Burlington, Ontario
L7L-0A7

Europe (including the UK and the Channel Islands) and UAE 
European Repair Centre
Teleplan Prague s.r.o.
a Dlouhém 88
251 01 Říčany-Jažlovice
Czech Republic

Colombia 
Complejo Logístico San Diego
Km 1.5 Vía Siberia Funza
Bodega 7C
Cundinamarca
Colombia

Mexico
Flextronics Manufacturing Mex SA de CV
Carretera a la Base Aerea No. 5850
Edificio 1 / FULFILLMENT
Residencial La Mora, CP 45136
Zapopan, Jalisco
Mexico

Brazil  
Tel-NT Brasil Comércio De Equipamentos De Telecomunição Ltda
162, Antonio Felamigo Street,
Macuco/Valhinhos/SP 13279-452
Brasil

Chile 
Jabil Global Services Chile, SpA / UPS Santiago
Carretera Gral. San Martin 9260
Santiago
Chile
Asia/Pacific Service Center addresses

China 
Jabil Circuits (Suzhou) Pte. Ltd.
Suzhou Industrial Park, Weiting Town
Block A4, 135 Putian Road, Putian Industrial Park
Post Code 215121

Australia 
UPS
Botany Grove Estate
14a Baker Street, Botany, Sydney
NSW 2019

New Zealand 
UPS
120 Pavilion Drive, Airport Oaks
Manukau, Auckland 2150




Singapore 
UPS
Changi South Ave 2, #05-00
Singapore 486064

Hong Kong 
UPS
6023-6027W, 6/F., Centre B, Berth 3
Kwai Chung Container Terminal
Kwai Chung

(Walk-in center for reserved console exchange only)
Kar Kar Redemption Center
17F Prosperity Center
982 Canton Road Mong Kok KLN
(MTR Mong Kok station Exit E1)

Korea 
UPS
6F Sam-E Building, Sam-dong 442-1
Kwangju-si, Kyungki-do 464-040
Korea

(Walk-in center for reserved console or Kinect exchange only)
Myung Information
Room No. 337 Electronic-world Third Floor
109 Cheongpa-ro, Yongsan-gu, Seoul, Korea (140-877)
Tel: 02-3273-9700
Open hours: Mon-Fri 9:30 A.M. – 5:30 P.M.

Taiwan 
UPS
No. 1676 Chung Cheng N. Road
Lu Zu Township, Taoyuan 338

Japan 
UPS Supply Chain Solutions (Japan), Co., Ltd.
Heiwajima Dai-Ichi Logistics Center 6F
5-5-36 Heiwajima, Ota-ku, Tokyo
〒143-0006

India
Once the order has been created, the Service Center will contact you within two business days to arrange for a delivery. If you miss the call from them, please contact them using the following information to get a confirmation of the delivery date and time:

Service Center: Ensure Services
Contact number: 044-30287938
Opening hours:
Mon. to Fri.: 10:00 A.M. – 5:30 P.M.
Sat.: 10:00 A.M. to 1:00 P.M.
Email address centralcc@ensureservices.in
Europe/Middle East Service Center addresses


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