XboxIssues: Diagnostic

Welcome to XboxIssues

Welcome. I decided to make this blog after being a Xbox Ambassador for a number of years.

If you don't know an Ambassador is a Volunteer that Microsoft uses to help ease the load on the actual hard working support people.

I noticed that alot of the questions I would get could easily be solved by using Microsofts Xbox.com site.

Since some of the help articles may be hard to find, understand or the issue may be called something different in the gaming community making it more difficult to solve, I've decided to make this blog to make it easier for fellow gamers to get xbox assistance, news and all things Xbox.

If you have any Xbox related question you can find the answer to feel free to contact me on YouTube, twitter or in the comments.

Thursday, March 19, 2015

HOW TO: Use the Offline System Update Diagnostic Tool on Xbox One

You should use the diagnostic tool only to troubleshoot a console that’s having trouble downloading a system update from Xbox Live. Try all other troubleshooting steps first. The diagnostic tool file is a very large file and will take considerable time to complete.

To use the Offline System Update Diagnostic Tool, you’ll need:

A Windows-based PC with an Internet connection and a USB port.
A USB flash drive with a minimum 2 GB of space formatted as NTFS.

Important
This process is designed for troubleshooting use only. If you're updating your system for the first time, you'll still need to connect to the Xbox Live service.
Read these instructions thoroughly before installing the update