Welcome to XboxIssues

Welcome. I decided to make this blog after being a Xbox Ambassador for a number of years.

If you don't know an Ambassador is a Volunteer that Microsoft uses to help ease the load on the actual hard working support people.

I noticed that alot of the questions I would get could easily be solved by using Microsofts Xbox.com site.

Since some of the help articles may be hard to find, understand or the issue may be called something different in the gaming community making it more difficult to solve, I've decided to make this blog to make it easier for fellow gamers to get xbox assistance, news and all things Xbox.

If you have any Xbox related question you can find the answer to feel free to contact me on YouTube, twitter or in the comments.

Monday, October 14, 2024

NEWS: Call of Duty: Black Ops 6, Call of Duty: Modern Warfare III and Call of Duty: Warzone Coming to the Cloud with Game Pass on October 25

We’ve shared our vision to deliver great gaming experiences for players across devices. Today, we’re excited to continue bringing new opportunities to enjoy some of your favorite games wherever you are. We’re thrilled to reveal that Call of Duty: Black Ops 6 will be playable with Xbox Cloud Gaming (Beta) for Game Pass Ultimate members at launch and will begin rolling out to players on October 25, 2024, at 10:00 a.m. PT. In addition, we’re also bringing Xbox Cloud Gaming support to Call of Duty: Modern Warfare III and Call of Duty: Warzone for Game Pass Ultimate members on the same day.

This is a first for the Call of Duty franchise, and a win for the community. Players will be able to access multiple Call of Duty games with Xbox Cloud Gaming for the first time, and Game Pass Ultimate members will be able to enjoy Call of Duty in more places than ever before, including on their consoles, PCs, mobile devices, select Samsung TV, Amazon Fire TV, and Meta Quest devices. This opens up even more ways to play Black Ops 6 starting on day one at launch.


Three Great Call of Duty Experiences with Xbox Cloud Gaming

  • Launching on October 25, Call of Duty: Black Ops 6 is an action thriller set in the early ’90s, a period of transition and upheaval in global politics. Featuring a mind-bending narrative that is signature Black Ops; Black Ops 6 also provides adrenaline-pumping Multiplayer action and the return of Round-Based Zombies. Post-launch, players can look forward to even more exciting maps and groundbreaking experiences dropping into both Multiplayer and Zombies. Learn more and upgrade to the Vault Edition at CallofDuty.com.
  • Call of Duty: Modern Warfare III will also be available with Xbox Cloud Gaming for Game Pass Ultimate members starting October 25, 2024. Modern Warfare III launched with Game Pass in July 2024 and delivered a single player Campaign, Multiplayer mode, and an open world Zombies experience. Modern Warfare III gives fans access to a full package of incredible content, including a variety of post-launch content.
  • Call of Duty: Warzone is a massively popular free-to-play battle royale experience. Team up, drop in or fly in solo to be the last squad standing to win. Play a variety of game modes including special limited-time modes with friends throughout the year. Game Pass Ultimate members will be able to experience massive battles via streaming with Xbox Cloud Gaming starting October 25, 2024.

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Wednesday, October 2, 2024

HOW -TO: Are Xbox services down? How to check server status

Bugs and errors in video games and live service platforms can catch you by surprise, especially if there’s seemingly no way to fix the issue. Occasionally, Xbox will encounter server-wide errors that affect thousands, potentially millions of players, with a fix taking some time to appear.

In the meantime, you can check Xbox’s server status to see if it’s a server-side problem or a client-side issue you can fix within minutes.



How to check Xbox server status

The two main ways to check Xbox’s server status are to view the official Xbox Status support page, social media such as the Xbox Support X account, or third-party sites like Downdetector if you suspect the support page isn’t up-to-date. More often than not, at least one of these resources will reveal issues with Xbox’s services, with specific categories such as account and login problems, cloud gaming bugs, or store and subscription errors, if any exist.

In most cases, you’ll have to wait until Microsoft resolves these issues. Occasionally, the solution is as easy as restarting your Xbox, turning your router on and off, or double-checking your Xbox account to see if it’s an account-related problem. However, the most common situation is that it’s a server-side error on Xbox’s end that Microsoft has to step in and fix before you can play your games again.

Xbox’s Status page, in particular, has detailed coverage of various services, with the list below highlighting each:

  • Accounts and Profile
  • Friends and Social Activity
  • Cloud Gaming and Remote Play
  • Games and Gaming
  • Online Safety and Family
  • Store and Subscriptions
  • Sharing and Broadcasting
  • Devices and Networking
  • Multiplayer Gaming
  • Support and Services
  • Apps and Mobile
Each section has its own current issues section, if any, and Xbox’s status on the situation. If there is an issue they’re aware of, you’ll find a timeline mentioning the outage report, Xbox identifying the problem, and when they resolve it. It’ll also mention areas you may be unable to access, such as account sign-in, multiplayer gaming, or purchases.

If Xbox’s server status pages show that everything is operational, there’s a chance your error or issue is a game-specific bug or an issue with your console. In this case, you may have to run some troubleshooting with your Xbox, such as seeing if it’s a hardware issue or diving into a particular game’s server status to see if the error only impacts one or two games.

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Wednesday, September 25, 2024

SYSTEM UPDATE: Xbox September Update – Game Bar Compact Mode Now Available & More

We’re continuing to bring new ways to make Xbox better based on your feedback. This month’s update has brand-new experiences across PC gaming, Xbox apps, consoles and more. Read on for all the details:


Xbox Consoles

Pre-download Your Games and Start Playing When the Update Is Live
No more waiting for game updates to download. Now you can jump in and start playing right when the update goes live. To start using this new option on your console go to My Games & Apps > Manage > Updates where you’ll be able to see all available pre-downloads. This feature is supported by some of your favorite games now, including Sea of Thieves, Minecraft, Cassette Beasts – and expect many more titles to support it soon.

New Wish List Notifications for Free Play Days and More
Is your wish list up to date? Because it’s about to get even more helpful. Your wish list already lets you keep track of your most wanted games, Free Play Days, add-ons and more, and notifications will help you keep track of when those long-awaited games pop up. With the new update, when a game on your wish list is released, enters the Game Pass library, or becomes available as part of a Free Play Day promotion, you will now receive console notifications. These notifications can be enabled or disabled per your preference in your wish list notification settings.

PC Gaming

Game Bar Compact Mode Is Now Available for All PC Players on Windows.
In August, we announced that Game Bar Compact Mode, a new mode optimized for smaller screens and Windows handhelds, was available to Xbox Insiders.


Today, we’re excited to share that all PC players can now enjoy Game Bar Compact Mode on their favorite Windows devices. You can view recently played games, access common game launchers and other gaming utilities, and explore the Widget Store, where you can discover and manage widget applications.

With Compact Mode enabled, access to widgets and navigation is simplified to ensure you can get to the content you want as easily as possible on smaller screens. Compact Mode is also optimized to navigate with a controller, and you can quickly switch between widgets with left and right bumpers (LB/RB).

We also added a new feature in Game Bar Compact Mode to allow you to quit a game that is running by going to the Home widget, selecting the game and pressing close – giving you a faster option than quitting from the game itself or navigating out to your desktop. To turn on Compact Mode, go to Game Bar Settings and, under the General tab, switch on the Compact Mode toggle.

We’re just getting started with Game Bar and can’t wait to share new improvements such as modernizing the look and feel and adding support for virtual keyboard navigation with future updates. You can learn more about Game Bar Compact Mode by visiting the feature overview page.

More Game Management Options Coming Your Way Via the Xbox App on PC
As we announced back in August, we are continuing to enhance game management experiences in the Xbox app on PC. This time, we have made additional improvements to save you download space and time managing your library of games on PC.

  • Easily view and install all add-ons upon game installation.
Now you can view and install all add-ons related to the game that you are installing, regardless of when you acquired them or if they were part of the same bundle. This helps you see all content related to the game you are installing at a glance, instead of having to navigate the app to see and install the different add-ons or content tied to the game you want to play.

  • Ability to manage all your game content in one place.
If your installed game has add-ons or additional content, we’ll display it all in one place. This is also beneficial to manage any additional content you might have acquired after you added a game to your collection. To access this new view, right-click on any game that you have installed either going to your library or the left navigation panel. Then click on “Manage” and go to the new “Add-ons” section.

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