Welcome to XboxIssues

Welcome. I decided to make this blog after being a Xbox Ambassador for a number of years.

If you don't know an Ambassador is a Volunteer that Microsoft uses to help ease the load on the actual hard working support people.

I noticed that alot of the questions I would get could easily be solved by using Microsofts Xbox.com site.

Since some of the help articles may be hard to find, understand or the issue may be called something different in the gaming community making it more difficult to solve, I've decided to make this blog to make it easier for fellow gamers to get xbox assistance, news and all things Xbox.

If you have any Xbox related question you can find the answer to feel free to contact me on YouTube, twitter or in the comments.

Friday, July 15, 2016

YSK: Tips to Open NAT on Xbox One

Can your Xbox One connect to Xbox Live, but you can’t hear your friends online within a game or a party? Or are you unable to host or join a particular multiplayer game? If so, then you may be encountering a Network Address Translation (NAT) related issue.

NAT issues can be a very tricky issues to diagnose, most of the time the Nat issues has to do with your router settings and since there are hundreds of routers out there and each one has different settings all I can do is give you tips on how to have an open NAT on Xbox One.



First, we’ll want to check your current NAT type. To do this:
  1. Scroll left from Home to open the guide.
  2. Select Settings.
  3. Select All Settings.
  4. Select Network.
If your NAT Type is showing anything other than open, you may have issues with Party Chat, playing multiplayer games, and other internet related issues.

Tip One:

Hard Rest:  This fixes most Xbox One Issues

With console on touch the power button for 10 sec, the console will shut down. Once off, turn it back on. It will take longer to boot than normal. you will NOT lose any data. If you do not get the green Xbox Screen you did it wrong and have to do it again.


Tip Two:

The Multiplayer Connection Test Trick:

  1. Scroll left from Home to open the guide.
  2. Select Settings.
  3. Select All Settings.
  4. Select Network.
  5. Select Multiplayer Connection Test
When the test is finished running if it does not say "It's All Good" there may be other internet issues that need to be addressed that these tips won't help with.

If the test says "It's All Good", DO NOT select continue yet, instead with the controller, press both bumpers (LB + RB) and both triggers (LT + RT) and hold all four at the same time. This sends a sort of refresh signal to your router

You will then see a "Detailed Networks Statictics" Screen, if it says NAT TYPE: Open and the "Detailed NAT Information" says "Your Network is behind a cone NAT" Your NAT is Now OPEN.  If Not continue reading.

Tip Three:

Go in to your Router settings.  Since each router is diffrent I can't tell you how to access your settings, just google your router name and model and settings or Admin menu.

The settings your looking for is: UPnP and Enable Zero Config.  On my router they are under Advanced Settings, Device Discovery.  You want to make sure they are both enabled or turned on.



If they are both already turned on, turn them off and reset your router.  Then go back in turn both of those settings on and reset your router again.  Recheck your NAT on the Xbox One.  If it's Open good, if not continue reading.

Tip Four

Use the official Xbox Live "Xbox One Multiplayer Game Solution Troubleshooter" here: http://support.xbox.com/en-US/xbox-one/networking/nat-error-solution.  Just answer each question and follow the steps provided.  If it works your all good, if not you may have to try Port Forwarding.


Tip Five:

Port Forwarding.

 Port forwarding is for advanced users.  The best place to find a toutorial is at http://portforward.com/

Just go to http://portforward.com/english/applications/port_forwarding/Xbox_One/ look for your router on the list and follow the steps provided.

I hope this helps you get an Open NAT. If  none of this gets your NAT open, you'll have to call support or do some heavy google searching, as Networking is not my strong point,





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