Sound like you are having issues with your privacy and safety settings.
Here is how to Access and Change Xbox One Privacy & Online Safety Settings
You can change your child's privacy and online safety settings on the Xbox One console or online at Xbox.com. Content settings must be managed on the console.
If you own both an Xbox 360 and an Xbox One console, we recommend using the online option to update settings for both consoles in one location.
If you own both an Xbox 360 and an Xbox One console, we recommend using the online option to update settings for both consoles in one location.
Manage privacy and safety and content settings from the Xbox One console
To change these account settings via your Xbox One, follow these steps:
1. Sign in to the adult's Xbox Live account.
2. Scroll left on the Home screen to open the guide.
3. Select Settings.
4. Select All Settings.
5. Under Account, select Family.
1. Sign in to the adult's Xbox Live account.
2. Scroll left on the Home screen to open the guide.
3. Select Settings.
4. Select All Settings.
5. Under Account, select Family.
6. Enter your password or passkey (if using one)
7. Select the account that you want to update.
8. Select the category of settings you want to update, such as Privacy & online safety.
9. Select the default age-appropriate settings or customize the settings for the account by selecting View details & customize.
Read the descriptions of what each setting allows your child to see or do on Xbox One and choose accordingly. For example, you can choose to block your child from sharing their activity and content online outside of Xbox Live by selecting Block under Share outside of Xbox Live.
10. Next, select and configure any additional settings that you want to customize:
-Access to content
-Web filtering
-Block explicit TV
-Contact preferences
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